SHIPPING & RETURNS
We have two modes of shipping -- the Shop and the Backyard BBQ Box:
The Shop: we ship in 1-2 days of the order being placed and use standard 3-5 day shipping. Costs are variable based on weight
Backyard BBQ Box: order ship first week of every month and we use standard 3-5 days shipping. Shipping is included in your membership. Your first box ships the month after you join the membership.
As BBQ Distro grows, we may add in additional shipping capabilities and will let you know!
RETURN & EXCHANGE POLICY
At BBQ Distro, we want our customers to have the best experience. We understand there are times where you need to return something. We've set simple guidelines to ensure a quick and easy return process. All products properly returned under this policy are eligible for a refund as a credit to the original payment method. We will credit you for the total purchase price upon receipt of the product, minus any shipping fees in certain circumstances. All sales are final on any "sale" items.
GENERAL RETURN POLICY
An item can be returned if it has not been used and it is within 45 days of the receipt of the original order. To return a product, the item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging may be subject to a restocking fee or might be considered ineligible for a refund - this is up to the discretion of store management/ownership.
Please initiate your return via our Contact page and select the "Cancellation or return request" down-down and provide your oder number. We will provide instructions/next steps from here! Please allow us 1-2 business days to reply.